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GDPR (implemented by DPA 2018 in the UK) brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. You will be asked to sign the declaration of agreement during our first face to face contact.

Therapist’s Name/Identity: Mrs Karine Prescott, Complete Serenity

Therapist’s Contact Details:

Address: 12 Ely Grove, Sea Mills, Bristol, BS9 2LD

Telephone No: 07729 711 986

Email address: karine@completeserenity.co.uk

Data Controller Contact Details: Mrs Karine Prescott (details as above)

The Purpose of processing Client Data
In order to give professional reflexology and complementary therapy treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology and complementary therapy treatments and associated recommendations concerning aspects of health and wellbeing, which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information

The lawful basis under which I hold and use information is for my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the Association of Reflexologists (AoR) Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

In order to give professional reflexology and complementary therapy treatments, I will need to ask for and keep information about your health. I will only use this for informed reflexology and complementary therapy treatments and any advice I give as a result of your treatment. The information to be held is:
•Your contact details
•Medical history and other health-related information (which I will take from you at first consultation)
•Treatment details and related notes (which I will take after each consultation).

I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary and getting your explicit consent.

How long I retain your information for

I will keep your information for the following periods: 8 years after your last treatment; law regarding children's record: record to be kept until the child is 25 or, if 17 when treated, then to 26 years old).

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in relation to:
•Appointment times
•Reflexology and complementary therapy information related to your health
•Special offers and promotions (you may unsubscribe from this at any time).

Your Rights

GDPR gives you the following rights:
•The right to be informed:
To know how your information will be held and used (this notice).
•The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
•The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
•The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
•The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information.
•The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
•The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
•Rights in relation to automated decision-making and profiling.
•The right to lodge a complaint with the Information Commissioner’s Office (ICO):
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please email karine@completeserenity.co.uk

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

Therapist’s Rights

Please note:
•If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
•Your therapist has to keep your records of treatment for a certain period as described above, which may mean that, even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
•Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

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