Enquiries submitted through my contact form are sent directly to me by email and then deleted from the website host's systems. They are retained only until the website host is confident that the enquiry has been successfully delivered. The contact form only captures the enquirer's name and email address along with the IP address of the computer used to make the request. No cookies are captured. If you send me any sensitive medical/health information, I will only hold and use this if we proceed to treatment, at which time I will require explicit consent from you to hold this data. If we do not proceed to treatment, I will securely erase this information.
Please see below my Privacy Notice. A copy will be provided to you if you attend a session.
PRIVACY NOTICE : YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.
Therapist’s Name/Identity: Mrs Karine Prescott, Complete Serenity
Therapist’s Contact Details:
Address: 12 Ely Grove, Sea Mills, Bristol, BS9 2LD
Telephone No: 07729 711 986
Email address: [email protected]
Data Controller Contact Details: Mrs Karine Prescott (details as above)
The Purpose of processing Client Data
I hold and use client data in order to provide you with the best possible treatment options, support and advice.
Lawful Basis for holding and using Client Information
The lawful basis under which I hold and use information is for my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the Association of Reflexologists (AoR) Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informed reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
•Your contact details
•Medical history and other health-related information
•Treatment details and related notes
I will NOT share your information with anyone else without explaining why it is necessary and getting your explicit consent.
I will keep your information for the following periods: 8 years after last treatment (or until the child is 25 or if 17 when treated then 26) - in line with the lawful basis listed above.
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
If I need to contact you, it would only be using the contact preferences you have given me.
GDPR gives you the following rights:
•The right to be informed:
To know how your information will be held and used (this notice).
•The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
•The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
•The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
•The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information.
•The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
•The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
•Rights in relation to automated decision-making and profiling.
•The right to lodge a complaint with the Information Commissioner’s Office (ICO):
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please email [email protected]
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk
•If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
•Your therapist has to keep your records of treatment for a certain period as described above, which may mean that, even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
•Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.